We’ve previously talked about why your business needs to invest in social media community management – it’s a great way of optimising your social media presence, in turn driving higher engagement and increasing your bottom line. In this blog, we’ll cover how live community management can level up your social media strategy, giving some examples of stellar community management along the way.

What is community management?

Active community management is the practice of interacting and participating in live conversations, online, from a brand tone of voice. Social media platforms provide the opportunity to create meaningful engagement and interactions with customers, as long as a strong community management strategy is in place.

There are a number of different ways to engage in community management. Users can comment on existing cultural moments and digital trends such as a TV show or widely discussed film, enter into a trending social media debate or interact directly with a customer query or brand message in a colloquial manner, otherwise known as Brand-ter.

Some of the most memorable moments in social media history have come from community management and brand interaction, for example the famous Weetabix and Baked Beans post from 2021, which invited interaction from hundreds of brands and remains one of the most powerful and talked about social media moments to date.

 

Community management works best when the conversation and response is timely and transparent, meaning that the moment hasn’t been lost and the response is still relevant to your audience. It can be easy to get lost in the social noise and try and jump on every trend, but staying true to brand personality allows the user to build an authentic and recognisable voice.

Other examples of standout community management on social media

Consumers care about how brands behave more than ever before, buying into their values as well as their products. Community management allows brands to discuss their morals, become front of mind and project their true personality. Find out more about this in our blog on 4 ways social for brands is changing.

Community management could be the key to levelling up your social media strategy – see some examples for yourself below.

Want expert community management for your brand?

Get in touch with Wild Card PR today if you’re looking to engage your audiences in new ways on social media. Our team has extensive experience in the PR landscape, and we’re always on the lookout for new brands to work with.

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